Service Policies


  1. No refunds will be given once services of any kind have commenced.

  2. Full Class Package Purchases: If you wish to withdraw from a full class series before the third class, Tot Town will either permit the transfer of remaining credits to a different class series of comparable value, if there is space available, or issue store credit.  Credits must be used within 90 days of withdrawing from a class. Up to two makeup classes may be permitted; restrictions apply. Requests must be made in writing for review. All requests must be sent to info@tottownny.com and include name of class, child’s full name, and request for makeup in detail. Response will be sent within 24 hours. Make-ups must be taken as scheduled by Tot Town during the next series and when availability and time permits.  Store-credit, credit transfers or refunds will not be issued for missed make-up classes unless the class has been removed from Tot Town's schedule.  In cases of inclement weather, class make-ups are permitted if Tot Town cancels the class because of the weather condition.

  3. Drop-In Purchases: If you have pre-registered and pre-paid for a single class or service and you are unable to attend on the purchase date, you may attend the same class session on an alternate day at no additional cost if you contact us within 24 hours following the missed class to reschedule. Credit can be transferred to an alternate class if both classes are of the same value. Credits must be used within 60 days of missed class. Policy does not apply to classes booked thru an outside vendor. Drop-in services (Including Romp & Relax Open Play) are not eligible for nannyshare discounts. Each child in a nannyshare must pay full price separately. Drop-in services are eligible for sibling discounts. In cases of inclement weather, make-us are permitted if Tot Town cancels the class because of the weather condition.

  4. Pre-Purchased Romp & Relax Open Play: Open Play use cannot be split nor can credit be issued; if you arrive for open play and leave prior to the end of your purchased time, store credit or refund will NOT be issued.

  5. Day Pass Purchases: No refunds or credit transfers for Day Passes; Pass must be used on purchase date. Day Pass cannot be used on multiple days unless all classes are full for date of purchase. In this case, pass will be accepted on an alternate day for class attendance only. if class was purchased in advance. 

  6. All Access Pass: Pass cannot be used for classes that have reached their maximum allowable capacity. Amount deducted from your pass for each service will be the drop-in rate plus an additional percentage. Pass is valid for special promotions. . Written parental permission must be provided to allow Pass to be used be used for additional children not listed on pass. Pass expires within 6 months from date of purchase. No extensions. No refunds

  7. Entertainment Pass: Pass valid for specified classes only and expires within 90 days of purchase.

  8. Gift Cards: Gift Cards are valid for 6 months, no exceptions.  No Refunds. 

  9. Memberships: Memberships can be canceled, suspended (for a maximum of 90 days) and reactivated at any time. Inactive (suspended) memberships will be automatically canceled after 60 days unless an extension request is submitted in writing to info@tottownny.com

  10. Pricing Changes: Pricing for services are subject to change without prior notice.  If you have unredeemed store credit that you wish to apply to a service that has increased in value, you are responsible for paying the difference.  Payment will be collected in store. If you wish to apply unredeemed store credit to a service that has decreased in value, the remaining store credit will be valid for an additional 60 days.

  11. Use of Passes for Other Services: If you have pre-purchased a pass, pack or series of any kind, you may not use for a different service if the service you wish to attend is of greater value. You may use for a different service of equal or lesser value.

  12. Member Only Drop-Off Service: For ages 12 months and up. Minimum drop-off 1 hour, maximum drop-off 2 hours. Reservation must be made at least 48 hours in advance. Multiple drop-offs in one day not permitted. Member will automatically be enrolled in all classes taking place during drop-off. Member must pay all class admission fees (if applicable).  Fees not waived for classes held during complimentary drop-offs. Complimentary hours are forfeited if cancellations are not made within 12 hours of scheduled drop-off.

  13. Tot Care Babysitting Service: 48 Hour Pre-Registration required. If you do not pre register at least 48 hours in advance, Tot Town does not guarantee the availability of a babysitter and you will have to use service on the next available date. No refunds or credit transfers. Must use on date of purchase unless the above condition applies. In extenuating circumstances, Tot Town will allow make-ups on a case by case basis. An email must be sent within 24 hours to info@tottownny.com with child’s name, date of registration and reason service not utilized. If Tot Town permits a make-up, make-up must be taken within 90 days of original Tot Care Registration Date.